Self-serve licensing

License Predictive SLA Breach Prevention

SLA Prevention scores every open ticket against its remaining SLA budget on your service calendar and ranks the queue by breach risk, so the ticket most likely to miss is always on top. Failing monitors raise risk, and at-risk tickets get a reassignment suggestion while they are still savable.

Most teams register self-serve. Healthcare, manufacturing, legal, financial services, and defense organizations, and anyone with regulated data in scope, start with a discovery call.

How licensing works

1Register. Tell us who you are and how you will use the module. It takes a few minutes.
2Get routed. Most teams continue self-serve. Regulated industries and regulated data go to a discovery call.
3Sign. We send your license agreement to sign and invite your organization admin to Client Workspace.
4Pay and activate. Pay the license invoice through PayPal in Workspace, and Bitscaled activates the module.

What the SLA Prevention license covers

Remaining-time scoring. Combine elapsed SLA budget, time left, and priority into a 0–100 risk score and a Critical, High, Medium, or Low tier.
Risk-ranked queue. The queue sorts by breach risk, highlights each tier, and filters by tier, assignee, and organization.
Monitoring coupling. Tickets linked to a service with a failing probe or an open incident get a higher risk weight.

Managed IT and security services, data migrations, and other Workspace modules are scoped separately.

Your organization

Full name

Work email

Organization

Phone (optional)

Licensing questions

Industry

Organization size (optional)

Will SLA Prevention store or process regulated data?

Protected health information (HIPAA), CUI or export-controlled data (CMMC, DFARS, ITAR), payment card data (PCI DSS), privileged client files, or records kept under SEC or FINRA rules.

No regulated dataYes, regulated data is in scopeNot sure yet

My organization already has a Bitscaled agreement

Answer the industry and regulated-data questions to see your licensing path.

Anything we should know? (optional)

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