Module status: Active
AI Agents
Agentic Orchestration Hub
Deploy governed AI agents and workflow automations from Workspace—connectors, run history, and guardrails that keep automation out of shadow IT scripts.
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AI Agents
Module status: ActiveRoute operational events—tickets, alerts, billing, and agent approvals—to the channels each team already uses, per system and per event, with retries, a dead-letter queue, and approvals you can audit.
In short: Communications Dispatch lets each Workspace system choose its own channel—Slack, Teams, Google Chat, Discord, Mattermost, Telegram, or a custom webhook—with a delivery log, fallbacks, and approvals routed to the platform your operators use.
Most teams register self-serve. Healthcare, manufacturing, legal, financial services, and defense organizations, and anyone with regulated data in scope, start with a discovery call. Already a client? Sign in to Workspace
Every capability below maps to a live route in your client portal—not a slide.
Slack, Microsoft Teams, Google Chat, Discord, Mattermost, Telegram, and custom webhooks with encrypted credentials.
Ticketing, monitoring, self-healing, SLA prevention, billing, governed agents, and reports each route independently.
Any HTTPS endpoint with custom headers and a JSON payload template with variable substitution.
Counted from the capabilities published for this live Workspace module.
Counted from the capabilities published for this live Workspace module.
Counted from the capabilities published for this live Workspace module.
Live in your portal
Available in your Workspace at workspace.bitscaled.tech/workspace/comms-dispatch
Open Comms Dispatch in WorkspaceHow a Workspace event reaches your team.
Connectors, routes, and delivery logs belong to one organization; internal events never reach client-facing channels.
Public HTTPS destinations only, with DNS pinning and no redirects; credentials are encrypted and never shown again.
Admins configure channels, operators read the delivery log, and approvers sign off.
Governed agent approvals route through the same channel selector.
Approval timeouts open a Workspace ticket for human follow-up.
At-risk alerts and reassignment suggestions have their own routes.
The delivery log and tickets stay in Workspace; chat history does not replace them.
Bitscaled’s own sales and approval notifications run on a different path from your organization’s dispatch.
Calls on a connected voice channel arrive as transcripts with a linked Workspace ticket; outbound dispatch runs on the chat and webhook platforms.
Continue the Explore Module journey through adjacent ERP domains.
AI Agents
Deploy governed AI agents and workflow automations from Workspace—connectors, run history, and guardrails that keep automation out of shadow IT scripts.
Core Operations
Structured support intake and ticket tracking inside Workspace—so clients submit requests in-channel and your team resolves them with full context on assets and monitoring.
Core Operations
Forecast which tickets and services will miss SLA while there is still time to reallocate—so the queue is steered before the clock expires, not explained after.
Run the self-serve scorecard for a quick baseline, or have Bitscaled engineers review your infrastructure and security posture before you plan a rollout.
Walk through Workspace with a Bitscaled engineer—scoped to your ticket flows, asset model, and client governance requirements.