Simple, Scalable
Pricing

Each plan includes different levels of device monitoring, cybersecurity protection, support channels, and response times. The Foundation plan covers basic monitoring and business-hours support, Professional adds priority support and advanced security, while Enterprise includes comprehensive coverage with 24/7 priority support and a dedicated account manager.

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades will take effect at your next billing cycle. We'll work with you to ensure a smooth transition and help determine the best plan for your evolving needs.

Absolutely! For organizations with unique requirements or large user counts, we offer custom enterprise packages. Our team will work with you to create a tailored solution that meets your specific needs and budget. Contact our sales team for a personalized quote.

We offer transparent per-user pricing with three tiers: Foundation ($125/month, $112/year per user) for essential IT support, Professional ($175/month, $158/year per user) for comprehensive management, and Enterprise ($225/month, $203/year per user) for full-scale infrastructure management. All plans include a 10% discount for annual billing.

There are no setup fees for any of our plans. We offer month-to-month contracts with no long-term commitments required, though annual billing offers significant savings (10% discount). You can cancel at any time with 30 days notice.

Response times vary by plan: Foundation includes business-hours support (8am-6pm, 5 days) with 4-hour response time, Professional offers extended hours (7am-7pm, 5 days) with 2-hour response time, and Enterprise provides 24/7/365 support with 1-hour response time.

On-site support varies by plan: Foundation customers can request on-site support for an additional fee, Professional includes limited on-site support, and Enterprise includes full on-site support. We also offer remote support capabilities for most issues, which often resolves problems faster than on-site visits.

All plans include endpoint protection. Foundation offers basic security monitoring, Professional adds advanced threat detection and email security, and Enterprise includes comprehensive security with SIEM, advanced threat detection, and compliance assistance.

All plans include backup solutions: Foundation provides essential backup, Professional offers business-grade backup with basic disaster recovery planning, and Enterprise includes comprehensive backup solutions with advanced disaster recovery planning and business continuity services.

Compliance assistance is available with our Enterprise plan, which includes help with various standards like HIPAA, SOX, PCI-DSS, and others. We can assess your current compliance status and implement necessary security measures and documentation. Professional and Foundation plans can add compliance services for an additional fee.

You can reach our support team multiple ways: call us at (813) 419-0419, email support@bitscaled.tech, or use our workspace. Emergency support is available 24/7 for Enterprise customers. Business hours are Monday-Friday, 8:00 AM to 6:00 PM EST for Foundation and Professional plans.

Infrastructure monitoring varies by plan: Foundation includes basic monitoring, Professional provides advanced monitoring with proactive maintenance, and Enterprise offers comprehensive monitoring with daily reports, performance optimization, and strategic IT consulting.