Self-serve licensing

License Real-time Ticketing & Triage

Clients open structured tickets in Workspace; technicians triage with asset and monitoring context instead of reconstructing the story from email.

Most teams register self-serve. Healthcare, manufacturing, legal, financial services, and defense organizations, and anyone with regulated data in scope, start with a discovery call.

How licensing works

1Register. Tell us who you are and how you will use the module. It takes a few minutes.
2Get routed. Most teams continue self-serve. Regulated industries and regulated data go to a discovery call.
3Sign. We send your license agreement to sign and invite your organization admin to Client Workspace.
4Pay and activate. Pay the license invoice through PayPal in Workspace, and Bitscaled activates the module.

What the Ticketing license covers

Ticket list and detail views. Filter, search, and track open work with statuses aligned to your service agreement.
New ticket intake. Guided creation flow at /workspace/tickets/new keeps requests complete on first submission.
Client-safe visibility. Organization members see their organization’s tickets without internal-only operator commentary.
Detail and comment thread. Each ticket has its own Workspace record and comment thread, so the whole workstream stays in one place.

Managed IT and security services, data migrations, and other Workspace modules are scoped separately.

Your organization

Full name

Work email

Organization

Phone (optional)

Licensing questions

Industry

Organization size (optional)

Will Ticketing store or process regulated data?

Protected health information (HIPAA), CUI or export-controlled data (CMMC, DFARS, ITAR), payment card data (PCI DSS), privileged client files, or records kept under SEC or FINRA rules.

No regulated dataYes, regulated data is in scopeNot sure yet

My organization already has a Bitscaled agreement

Answer the industry and regulated-data questions to see your licensing path.

Anything we should know? (optional)

0/400 characters

Registering does not activate a license or take payment. We review every request and handle your details as described in our Privacy Policy.